Everything is back to normal!

As some of you have noticed, in the span of a few hours, all of our applications (Manga Rock, Manga Rock MF and Manga Rock Unity) became temporarily unavailable for download, despite them being there on the App Store.

After a quick investigation, it seems that the problem came down to our Apple Developer Certificate. It was shown as “Expired” despite the fact that we renewed it almost 2 weeks ago. We immediately called Apple, but it didn’t work since it was midnight. We sent a few emails instead. There wasn’t any replied.

When it was 7am  PST, we called again, and this time, we were able to speak to someone from Apple, and he has been very helpful. It seems that there was a glitch on Apple’s side that causes our certificate to remained “expired”, even though we did renewed it earlier. That essentially causes our apps to become unavailable. Thankfully, the guy from Apple was able to help us resolve the problem quickly, and everything is now back up normally within a few hours.

We are still monitoring this issue carefully to make sure that nothing else is outta place. Thank you for your understanding and support, and we sincerely apologize for all the inconvenience caused.

 

Comments

comments

27 thoughts on “Everything is back to normal!

  1. I heard that apple was going to shut down all manga apps is that true?
    I don’t want that to happen

  2. You guys are godsent, lol. Thanks so very much for taking the time to fix this problem. I love manga rock mf and manga rock! Thanks for the best manga applications on ipod iphone ipad and w/e.

  3. Not everything! D| mangafox was working fine, my iTouch updated and now it crashes eveytime I attempt to open it! :(

  4. I just downloaded the app manga rock mf, and it worked fine. Though, since i bought the unlocked version it wont even open…

    What’s hapenning? :(

  5. That’s great. Now if only manga rock MF wouldn’t crash upon opening causing me to have to delete and reinstall every time it’s background process stops running. Do you all who have just manga rock (not MF) have this issue once unlocked?

  6. I just download the new MF 2.0.1 but the new Manga Rock cannot detect my previous download….but I saw in the storage the download is still there….since it is written 460 MB….can you fix this?

  7. Just paid to unlock the Manga Rock MF and it crashes. Reopened and tried to redo several time but keeps crashing after saying thanks for the download. When reopened it’s like it was never unlocked.

  8. @cyberdragon1982: just make sure you have the latest version of manga rock mf, version 2.0.1. NAB fixed the crash in the latest version. If problem persists, u should open the app, go to Info -> Support -> Send feedback to contact NAB support.

  9. I was randomly reading manga today when it crashed and now all my downloaded manga are gone and my top ranked list as well as favorites are changed? Help?!

  10. Same issue, i update, lost all my manga, and now it crashes and i cant even load the app anymore. Even after several reboots.

  11. Guys, if you have a problem with Manga Rock or Manga Rock MF, please make sure your device is running the latest ios. For iphone 3, it should be ios 4.2 and others ios 4.3.

    If problem persists, try to use Support function inside the app or go to http://www.notabasement.com/#support to contact NAB for further help.

  12. I guess nobody has thought that mf is incompatible with 4.3 iOS. Everything worked fine until the 4.3 update.

  13. Hi Mica,

    We have tested MF 2.0.1 using iOS 4.3 and it doesn’t seem to have any problem. Can you check again whether you have updated to the latest version of MF? If it still doesn’t work, you can try reinstalling the app. Do let us know if the problem persists.

    Thanks.

  14. if you have a problem with Manga Rock or Manga Rock MF, please make sure your device is running the latest ios. For iphone 3, it should be ios 4.2 and others ios 4.3.

    If problem persists, try to use Support function inside the app or go to http://www.notabasement.com/#support to contact NAB for further help.

  15. if you have a problem with Manga Rock or Manga Rock MF, please make sure your device is running the latest ios. For iphone3, it should be ios 4.2 and others ios 4.3.

    If problem persists, try to use Support function inside the app or go to http://www.notabasement.com/#support to contact NAB for further help.

  16. Hi L_erie,

    It’s strange, can you try deleting the app and redownload it. You will not be charge to unlock it again. Do let us know if the problem still persists.

    Thanks.

    Hieu

  17. So I download the new update version then I bought the full version but it kept crashing. Then I deleted it and re dowload it again and now I have to pay to unlock the full version.

  18. I have the same problem. Had manga rock, update then it crashed upon opening. I deleted the app, reinstall but now it looks like I have to pay again for the app. Any suggestion?

  19. Wanh!! -_- u guys finally put bleach naruto and one piece on there and now it’s gone again… I lost all my favorites and downloads because of apple!!! What the heck?!

  20. Hi great job you guys, I love this app. I do, however have a minor issue. My manga catalog only loads titles beginning with a-s. Anything after s is not displayed. Can this be fixed?

    Thanks so much mangarock is by far my favorite manga reader. :)

  21. Hi Storisis,

    If you already paid to unlock the app before, you can unlock it again for free.

  22. Hi Slim,

    If you have problem with the app catalog, please try to use the Support function in the info tab of the app, to send us a more detail of your problem.

  23. Hi Myuki,

    This may happen when you had an unstable network connection while the app was trying to populate the catalog for this first time.

    Please try to re-install the app, and before you open the app for the first time, just make sure you have a stable network. The app will be able to fully populate the catalog.

    If you require any further assistance, please contact our support using the Support function inside the info tab in the app.

  24. Thank you so much!!! The app had been kicking me out after every 7 th page or so, but now you guys fixed it. I really love this app because it has all the mangas a read and many more. Keep up the great work :)

  25. I downloaded Manga Rock Unity for my iPad (iOS 4.3), but when I open the app, it failed to download the catalog. The prompt says I need to have Internet connection to download the catalog, but It is connected to the Internet already.
    I tried uninstalling and reinstalling several times, but to no avail…
    Can you help me out…

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